905.267.LIFE (5433)

Frequently Asked Questions

How does Customers For Life not have the same challenges with staffing?

We offer our team a high pay rate along with attractive performance bonuses. Our experienced management team fosters a positive and motivating work environment. As a result, many of our staff have been with us long term, showing strong loyalty and commitment.

Why Choose Customers For Life and not just hire your own Call Agent?

Internal dealership staff often call in sick, take vacations, or go on leave, leaving the team short-staffed and impacting the customer experience. At Customers For Life, dealership calls are always handled no gaps, no disruption. CFL eliminates the headaches of turnover, training costs, and payroll expenses, offering a reliable, cost-effective solution without the added burden of wages, CPP, EI, holiday pay, or bonuses.

Can Customers For Life listen to calls live or could a customer listen to calls?

Yes and Yes. Also we can actually speak to the representative on a call and the customer cannot hear us. Called "Whisper". We send our calls regularly to our clients for them to listen to

Can Customers For Life call large amounts of data cost effectively?

We handle large-volume programs with a dedicated specialist team to ensure efficiency and consistency. This approach is highly cost-effective, with upfront quotes available for live call campaigns. CFL can also manage and process the dealership’s data, and we offer a Voicecast option for fast, automated customer outreach when live calls aren't required.

Do you have the ability to communicate via text message?

We can send large group messages to a database and all responses can be forwarded to an E-mail address. This process works amazing and is instant feedback with a follow up report of all messages received.

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