About Us

call center services customer satisfaction

Customers For Life Corp. was started in 1994 by Mark Major.  His background in College was marketing.  His first job was at a large GM car dealership.  His role consisted of reminding customers when their car was due for maintenance via mail, E-mail, and by phone.  His success at this role turned into an idea of creating Customers For Life so he could offer his expertise to many car dealers of all manufacturers.

The key to our success is the consistent daily working of any database.  We take away the staffing issues many businesses today suffer from.  Turn over in many companies is a huge reason for inconsistency and lack of performance.  CFL resolves these issues at an affordable price.  Most of our clients will tell you we cost less than the average employee and CFL takes away the stress of maintaining long term staff.

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Creating The Team

Finding friendly reliable staff was a goal that can be challenging but CFL is proud to say we have several staff members over 10 years as call agents.  This stat is rare in any industry.  We have a way of making this happen.

outsourcing call center staff work place

Work Environment

What We Offer

Call Centre Services

Keeping all outbound calls in the call centre will allow a consistent call each and every time. Often, when dealers are phone-shopped, we obtain different results, despite asking the same question.

Customer Care Seminars

When customers attend seminars, dealerships report increased customer retention (80% or more), increased customer satisfaction and increased customer loyalty.

Call Center Agent Training

Outbound caller training Inbound caller training Pre-recorded calls prior to training session Full training center with visual and audio hardware support

Dealer Experience

Servicing the Automotive Industry Since 1994

Aston Martin
GM Canada

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