Customers For Life Corp. (CFL) was founded in 1994 by Mark Major, whose background in marketing and early career at a large General Motors dealership inspired the company’s mission. While working at the dealership, Mark was responsible for reminding customers about upcoming vehicle maintenance through mail, email, and phone communications. His success in customer retention and service follow-ups sparked the idea for CFL an outsourced solution to help dealerships of all makes consistently stay in touch with their customers.
CFL’s core strength lies in the consistent, daily management of dealership databases. In today’s labor market, where high turnover and staffing shortages are common, CFL offers a reliable and cost-effective alternative. By outsourcing to CFL, businesses avoid the stress of hiring and retaining long-term staff while benefiting from expert, consistent service. In fact, many of our clients report that our services cost less than the average employee and deliver better, more consistent results.
Finding friendly reliable staff was a goal that can be challenging but CFL is proud to say we have several staff members
over 10 years as call agents. This stat is rare in any industry. We have a way of making this happen.
Comfortable work space.
Plantronics headsets
Computers upgraded on a regular basis.
State of the art VOIP phone system provided by Diallog.
Polycom VOIP Phones
Our platform streamlines communication to keep customers informed, engaged, and satisfied with timely, personalized updates.
Advance reporting provides dealerships with detailed insights and analytics to optimize performance and drive informed decision making.
Enhanced transparency keeps dealerships and customers informed with clear, real-time updates on service status and pricing.
